AI Act and AI rules

What EU rules require from a business that uses AI with its customers. In this edition the topic is covered through customer service: the EU AI Act’s transparency duty under Article 50, which requires AI systems to be designed so that people know they are talking to one, when it applies and what it means for a chatbot in an online store. The same article explains where a bot fits in handling complaints and order-status questions, and where a person must stay in charge. For store owners running or planning a chatbot. Start with ecommerce customer service.